Please review our patient care terms, medical equipment safety standards, cookie usage, data protection, and e-commerce return policies for Hand Therapy Kenya.
Strict No Refunds Policy: Due to strict medical hygiene, sanitary safety, and infection control standards for hand and wrist rehabilitation equipment (including splints, compression garments, finger orthotics, and therapy putty), all product sales are final once payment is completed and dispatched.
Damaged or Defective Items: If an item arrives damaged or defective from courier transport, you must notify Hand Therapy Kenya within 24 hours of delivery at handtherapykenya@gmail.com or +254 722 356863. Verified damaged items will be exchanged for an identical replacement at no additional cost.
Custom Thermoplastic Splints: Custom splints fabricated directly on the patient in-clinic are tailored medical devices. Custom splint fees are non-refundable once molded and fitted.
Hand Therapy Kenya respects patient confidentiality. Personal information collected during online consultation bookings or store checkout (such as name, email, phone number, and delivery address) is used strictly for fulfilling your order, scheduling therapy appointments, and clinical follow-ups.
We do not sell, rent, or trade patient personal or clinical information to third parties. Encrypted payment processing is handled through secure provider gateways.
Hand Therapy Kenya complies with applicable data protection legislation (including the Kenya Data Protection Act 2019). We maintain strict administrative and technical security measures to safeguard patient records against unauthorized access, loss, or disclosure.
Patients retain the right to request access to, correction of, or deletion of their non-clinical personal contact information retained in our customer communication systems.
Our website utilizes essential browser session storage and cookies to maintain your shopping cart state, process checkout transactions securely, and remember administrative session preferences.
By continuing to browse and use our website, you consent to the use of these essential technical cookies. You can disable cookies in your browser settings, though certain e-commerce features (such as cart persistence) may function with reduced capability.
Product information and therapy guidelines provided on this website are for educational purposes and do not replace formal in-person medical evaluation by a licensed orthopedic specialist or occupational therapist.
Patients recovering from acute surgical procedures (e.g. tendon repairs, nerve decompression, or fracture fixation) must follow specific clinical range-of-motion protocols prescribed by their treating therapist.
Equipment orders across Nairobi are fulfilled within 24 hours. Deliveries outside Nairobi are dispatched via verified parcel couriers. Ensure your phone number is active for courier contact.
